1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details when you contact us, book a call, or engage us for a project.
• Chat Conversations: Messages you send to the AI chat assistant on our website, including any contact details you share there so we can follow up.
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
• Payment Information: Billing details necessary to process payments for services (handled by third-party payment processors).

2. How We Use Your Information

We use your information to:

• Provide and manage the services you request.
• Communicate with you about bookings, projects, updates, or occasional marketing.
• Improve our website and services through analytics.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who assist us in operations (e.g., payment processors, scheduling and analytics tools, and the AI platforms that power our chat assistant).
• Legal authorities if required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data.
• Request correction or deletion of your data.
• Opt out of marketing communications.

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking

Our website may use cookies to enhance user experience and track usage. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's Privacy

Our services are not directed at individuals under 13. We do not knowingly collect personal information from children under this age.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

FixIT Works

Email: info@fixit.works

Phone: (512) 777-1176